Hooray, congratulation on getting yourself a FREE thermal printer from us!
Now, you’re a step closer to a faster packing process and a better focus whenever you make use of the thermal printer. From preparing yourself to use sticker AWB to speed up the packing process for your shipments, here’re the quick tutorials for you to setup the thermal printer and kick start your delivery journey with sticker AWB!
Setup Thermal Printer For Windows
- Step 1: Click “Settings” in the Start menu.
- Step 2: Find “Update & Security” in the setting interface.
- Step 3: Under the optional updates section, click on ‘Download and Install’ or you can also visit optional updates in the Settings app.
Your thermal printer is ready to roll once you’ve done the steps stated above. Click here to know more on this hiccup.
Setup Thermal Printer For Mac
Unable to Open the Driver's File? - MacBook
Dear MacBook Users
If you’re facing this scenario: Unable to open the driver file
This is due to some applications not being signed by Apple and will not be able to be installed. Hence, you may follow these steps:
Open “System Preferences” >>> click “security & privacy” >>> go “General” tab >>> select “App Store and identified developers” >>> click “open anyway” button
For more information, you can click HERE
Be sure to switch into the sticker air waybill format just inside “Account” > “AWB Format” in order to print it with your thermal printer.
Common Issues About Thermal Printer
Red Light Issue
The red light is an indication that the printer has a problem with your thermal label. What you can do now is to ensure the thermal label is loaded correctly and well-fitted with the holder inside the printer.
Then, you can run the paper calibration steps as stated below:
- Turn off the printer first, long press the FEED button on the printer and do not release it.
- Turn on the power switch while pressing the FEED button.
- When the indicator light flashes red and flashes twice, immediately release the button, and the paper calibration is completed.
Take Note:
You need to do the calibration again every time when you change a new paper size or paper type, or the red light flashes during printing.
Low Quality/ Blurry Prints Issue
1.Adjust the printing preferences settings: Print Density & Speed
- Slower speed will result in a higher resolution.
- Increasing the number for darkness will result in a darker print. Setting the density too high will result in unwanted dark lines and/or labels getting too hot and sticking mid-way to the printer head. Decreasing this number results in a lighter print.
For Windows Users:
Go to [Control Panel] -> [Printers and Devices] -> right click on [printer name…] driver-> click [Printing Preferences] -> [Page] -> click [Advanced] -> [Density] -> [Speed]
2. Cleaning Solution
Cleaning the print head and rubber platen roller softly with wet cloth also helps to improve the print quality. (PS: NO using tissue)
Misalignment/Skipping label Issue
Firstly, have a check on the thermal label whether it is loaded correctly. Then you may need to do paper settings and ensure all the settings at “printing preferences” are correct.
For Windows Users:
Go to [Control Panel] -> [Printers and Devices] -> right click on [printer name…] driver-> click [Printing Preferences] -> [Page Setup] tab –
- Page Name: 4.00” x 6.00”
- Paper Format: tick “mm”
- Click “manage” button, ensure paper width and length is “5mm”
Unable To Be Print Red/Orange's Color Text/Logo?
Have you ever faced this issue when comes to printing air waybills? Don’t worry, all you need to do is simply adjust the printing preferences setting as below.
[Windows Users]
Go to [Control Panel] -> [Printers and Devices] -> right click on [printer name…] driver-> click [Printing Preferences] -> [Halftone]-> select [Disperse]
[Mac Users]
Look for drop down menu under [Printer Features] in the print prompt window,
- Feature Sets: select “Quality” >> Color Option: select “GrayScale”
- Feature Sets: select “Printer Options” >> set Darkness as 7 or above
